TURCom represents "on-net" sound services over their national strong structure to their customers accompanied with liberalizing telecommunication services. This service, which especially provides corporations that uses TURCom's data services to have their phone calls in high sound quality and low costs, uses the strong communication structure of Telnet Telekom.
Companies can make phone calls between region offices as required such as using short coding method with Telnet Telekom "on-net" sound service within a calling schedule. Thus, they can use more advantageous prices for phone calls with so many corporations including large customer portfolio while they can make phone calls for more cost effective prices between different offices in different regions.

TURCom 444 Services, which present all services for corporations that want to establish their Call Center substructures in advantageous and effective conditions is preferred by lots of company and professional call center managers. There may be some important price advantages in 444 phone call projects that are especially used for long distances.

Call centers which can provide CRM and Data Mining implementations which are the base points for successful marketing/sales activities in todays business world, to be managed as per their purposes, is very important for companies. Some companies receive assistance about this issue from professional operators while a lot of company comprises a call center department on their own.
Integrated telecommunication or system solutions in this area for comprising, re-organizing or managing a Call Center whether by a professional operator or by a corporation, includes a lot of advantages. Services for developing and optimizing call centers uses the strong connection opportunities of national company named Telnet Telekom, a licensed phone operator for TURCom Technology. Administration of this corporation is also easy, it can be administered as hardware or as software. This company is one of the solutions for TURCom providing a cost advantage with a limitless channel structure in TRCcallcenter.
Services in TURCom 444…
. Consulting, design, planning,
. Requirement and efficiency analysis,
. System integration,
. Platform and architectural setups,
. Minimization of the call profits,
. Business continuity services,
. System development,

Aforesaid services comprise the services which present experience about telecommunication systems and technologies of TURCom and Telnet. They also comprise services related to how renewed or installed substructures shall be, alternative implementations, suitability requirements and providing cost advantages. Consulting and installation services about countries' telecom substructure provided thanks to its familiarity with the telecommunication infrastructure of the countries besides TURCom’s experience about organization and installation based on long years, make everything easy about this issue for all companies.
Call centers as interfaces for customer services or places where sale and support services are provided, become much more powerful and efficient services with advantageous prices suitable for requirements of companies and superior consulting and installation services presented by TURCom.

Companies are connected to world with an Internet connection presented by a protocol that provides a constant and an uninterrupted access between corporations and Telnet Telekom's corporation access points. -Telnet is sister company of TURCom regarding Telecom and ISP (Internet Service Provider). Structure of this access in which a direct connection is provided between ISP and user is efficient, quick and safe.

Companies can use Internet connection with an uninterrupted access for 356 days 24 hours, have access to all critical applications on line, send messages to all employees, share file, publish their websites and also they can sell their products and provide all services on-line. By using IP based newest technologies, further service units get closer and also files/applications that have to be used commonly can be used by employees working in different offices easily. All these services are under technical support's guarantee of Telnet Telekom's guarantee conditions for 7 days and 24 hours.

Especially, companies require more effective access solutions corresponding to technological developments in web technologies recently. The most important reasons for this are increased work loads and our working style becoming more global everyday. In this case, costs for telecommunication and accessibility keep their increasing rates. At this point, Telnet Telekom, always acting like a customer in the sector, makes different options for quick and high performance solutions for accessibility and telecommunication requirements by establishing an important substructure on Data Center (Data Center Operating) side.

Telnet Telekom has 4 data centers that work in global standards in Ankara, Bursa, Antalya and a head office in Istanbul. Telnet Telekom data centers uninterruptedly give support to all their customers based on their strong substructure across the country. Telnet data centers connected to important connection links in foreign countries beside TTNet connection link by means of MPLS and fiber optic supported substructure providing a high quality service to different companies with their high capacity servers.

Companies demanding a complete and competent service about security of corporate systems, accessibility and hardware redundancy, use "Data Centers" that have fast internet connections of Telnet Telekom which is the telecommunication company of TURCom Technology. Systems at all data centers are also supplied with reserve uninterruptible power supply and provide business continuity with an additional generator in case of power failure. System control room is cooled down with reserved air conditioning system and ambient temperature is stabilized at a certain degree. Companies receiving service from Telnet Telekom data centers in Istanbul, Ankara, Bursa and Antalya access to a secured and uninterrupted platform for running work process properly by accessing applications online and they also benefit from Telnet's professional service opportunities.

Metro Ethernet Advantage in Telnet Data Centers...
Telnet Telekom which uses Metro Ethernet technology, serves as a data center to companies requiring fast internet bandwidth speed with its reserved structure, and also serve uninterruptedly to its customers in Ankara-Antalya and Bursa along with Istanbul as a "Disaster Recovery Center" (DRC). Thus, all these corporations in 4 cities have a "Disaster Recovery Center" substructure by having opportunity to move their DRC centers to different locations. TURCom Difference
Security…
Maximum Advertorial with Minimum Investment…
You are the limit for your Internet connection…
Reserved Substructure, Professional Hardware Guaranteed…
Specialty…
Telnet Telekom Data Center Services
. Business continuity services,
. Hosting and Domain Services
. Virtual Internet and Web Services (VPN/VPDN and VISP)
. PAF (Personnel Vehicle and Fleet Tracking)

It is an essential requirement for all corporations to continue business in case of a fault whether a big disaster or a tiny accident. For helping to remove all risks because of these faults, standards and process systems for Business Continuity Management has been developed. For providing business continuity for corporate informatics and technology, TURCom Technology provides some services to its customers. Beginning with Business Continuity Consultancy, these services continue with providing all applications required by corporation needs.

Business Continuity Consultancy
This process is about making plans for providing continuity of critical business periods and minimizing their losses for companies which experience any of negative cases. By this way, all required sources and all elements here (personnel, building, equipment, technological sources, business partners, suppliers) are described and all precautions are specified for continuing to business in case of unexpected conditions.
Disaster Recovery Service
TURCom backups network links for its customers, and it also provides customers to access datas without loss and presents Disaster Recovery Services that makes application software to resume running uninterruptedly. Objective of this service is making technological substructure to rise up again.
Disaster Preventing Center (DPC / DRC Disaster Recovery Service)
Protecting datas and having access to all datas in a continued base with respect to business continuity is very important as well as collecting and processing datas. In disaster conditions caused by any reason, the continued work of globally oriented sectors and companies on reserved center without affecting whole system and work flow, in case of a default originating from their system centers, is enabled with Disaster Preventing Centers. TURCom builds these Disaster Preventing Centers completely and prepares emergency procedures according to standards and customer's work flow with their customers for emergencies.
There are also opportunities in Telnet Telekom’s data centers for customers desiring to build private Disaster Preventing Center. Companies can localize reserve systems and reserve network lines to any of Telnet data centers across the country or at the same time they can also build a Disaster Preventing Center for themselves by using data center services such as system or domain renting of Telnet. Thus, instead of a new DPC operated by them, they have a DPC where they can provide professional service for 7 days and 24 hours and reduce the operating cost.
System Renting for Disasters
Corporations may lease from Telnet Telekom servers in suitable configurations according to their demands. Leased hardware or system protected by Telnet Telekom, is transferred to customer’s location in cases described as disaster. Leased hardware does not belong to customer in this service.

Web marketing and trade possibilities present new opportunities to different corporations by increased Internet usage. Telnet Telekom which sets up the required infrastructures and applications for corporations to present themselves easily or making web marketing; also provides operating services at the same time. Telnet Telekom brings this service adapted to up-to-date technology to the closest location to their customers and keeps the system information about its customers receiving hosting service in global standards and in rooms that has qualified hardware system. Safety of this information is integrated with quality managing and uninterrupted communication advantages are obtained with backup units. Hereunder, services mentioned below are amongst Telnet hosting services.

Application Hosting
There are various applications nowadays for administrating business process of corporations successfully. CRM, SAP, ERP are the most common ones. Servers that can run these applications which have vital importance for corporations can be kept in Telnet Telekom's system rooms. The security of hardwares and applications and also managing process and routine maintenance processes are provided within this service. Thus, professional services are provided for corporations in which work flow depends to uninterrupted business.

Server Hosting ( Co-location Hosting)
Telnet Telekom hosts for a lot of giant company servers with Co-location service which minimizes the costs for customer and provides business continuity in Turkey and in the world. Customers can significantly reduce costs by using the cabinets reserved for them in Telnet Telekom to keep their servers and active systems, and they also can guarantee business continuity of their servers and systems.
According to customers' need of Telnet Telekom, hosting service is available in data centers in global standards at 4 important cities across the country. Secured and uninterrupted access to these servers is guaranteed by Telnet besides providing a material place for servers. Each corporation has responsibility of managing, maintenance and the applications installed contrary to "Telnet Application Server Managing". However, required work environment and comfort is provided for authorized people in different corporations for studies they will make in Telnet Data Centers.
Other Hosting Services (Web, DNS, e-mail)
If the Internet and e-mail which changes our business making style radically would not exist nowadays, it would not be an exaggeration to say that the whole business life will be interrupted. Because, we frequently use Internet for making business connections, marketing research, presentations, promotion activities. It is nearly impossible to work without using e-mail services in a day. Telnet Telekom can host websites, DNS and e-mails while providing web, DNS administration and e-mail services in the servers that are used for this process. You can ask for support to Telnet Telekom for 7 days 24 hours.. These services are presented with different service options in compliance with requirements and traffic loads of corporations.
Corporations that keep their websites and e-mails on Telnet servers do not pay for additional costs of Telnet Telekom (renting a server, maintenance costs, administrating costs, power and rented line fee). Because all technical and administrating responsibility belongs to Telnet Telekom in these services. Thus, our customers do not need to spend more time and more money on these issues.
Shared Web and SQL Hosting
We publish websites and databases of companies through our servers. We provide required sources to be used on servers, without paying all server cost.
Application Service Providing (ASP)
There are a lot of different general or specialized software that is used by corporations for making their business properly. Companies can provide hardware, software, backup and update services from Telnet Telekom if they do not want to invest on license costs for these vitally important softwares. This service is extremely important and suitable for SME which are still improving and desiring to control their costs.
Firewall Service (Firewall/FW)
We provide security for all servers and systems of our customers receiving service from our Data Center against malware attacks. For this purpose, we present this security service (Firewall-FW) to our customers by using our own sources. Our customers can get firewall service directly from Telnet Telekom or rent a server in our Data centers for their own firewall.
In case of a customer desires to use its own firewall, Telnet provides an external source by installing the firewall and setting up the configuration in line with the security procedures that the customer asks for. Security procedures can be revised according to requirements in time and it should be revised too. All these processes are performed by certified security specialists of Telnet Telekom.
Spam Mail Blocking Service (SMTP Gateway)
Nowadays, one of the most common troubles experienced by companies in Turkey and in the world is "spam mail". About 70% of all sent e-mails are "spam mail" according to some researches.
Companies should protect their mail servers by using softwares against "spam mails" and this means extra data processing cost. Besides, this kind of system should be administered by a specialist cosnistently.
We as Telnet Telekom, save our customers from a serious investment and workload by serving SMTP Gateway Service to our customers. It is possible to specify and erase Spam mails causing system and security risks and sometimes causing us to overlook important e-mails due to a time waste by using Telnet’s “SMTP Gateway” service easily.
Monitoring Service:
TWe provide Telnet Telekom's customers to watch their own system by using various "tools" while we support all our customers receiving service from Telnet Telekom Datacenter for 7 days 24 hours.
Different user accounts are logged up for our all customers who receive internet or "co-location" service from Telnet Telekom and customers are informed about these accounts. Thus, when the customers log in to system with account name and password, they can see all graphics and reports about their servers and own links. They can use these data by making required analyzes to prepare their reports.
System process is observed 7 days and 24 hours even by Telnet Telekom's specialists and all customers are pre-informed in case a default is detected. Thus, an important contribution is provided to business continuity of the system, and consequently of the corporations.
Data Back-up Service:
Loosing important data for corporations or momentary interruption of these processes may provide important defaults in business continuity. One of our business continuity services as Telnet Telekom, in line with the requirements of our customers receiving service from Telnet data centers nationwide, is to backup periodically and keep safe all datas specified on their servers in a centralized backup server owned by Telnet Telekom.

Virtual Network (VPN/VPDN) Services
VPN (Virtual Private Network) or VPDN (Virtual Private Dial-up Network) services providing access to all structures that the companies would like to connect with economically and effectively can be scaled for specific requirements for different companies.
While the middle or big scaled companies use VPN (Virtual Private Network) service, companies which require a lower bandwidth or the companies which work as a “home office” and having employees in different locations in Turkey prefer VPDN service. Also, these services are provided on Frame Relay (FR), Leased Line (LL), Fiber, ADSL or SDSL lines in places where Türk Telekom substructure is available or Satellite, Wireless Modems and GPRS Modems in place where terrestrial lines are not available and special solutions are provided according to corporate structure. At times, hybrid projects in which all these alternatives are used together are provided.
MPLS VPN (Special Virtual Network) Service
Telnet Telekom VPN Service provides the most economic and secured connection possibilities to companies amongst all departments/region offices/retailers/business partners/manufacturing and sales units/stores and storages nationwide.
In the scope of this service, companies provide their access over Telnet Telekom structure safely by terminating on POP protocols that belong to Telnet Telekom instead of terminating all locations in the lines they will take into their own processing centers. Thus, companies avoid a huge amount of expense by transferring data, sound and vision to all computers on their network at the same time, they have the possibility to manage and to control remotely all work faster and more secure, as a result they can make savings on work force and time.
TURCom Difference
Reserve Structure: Operation continuity percentage is high because connections of Telnet Telekom to POP protocols are reserved. Thus, Telnet customers are affected on minimum level for problems caused by rented lines
MPLS Structure:Telnet Telekom VPN Services presented on a MPLS (multi protocol label switching) structure provides speed, efficiency and quality to their users compared to other VPN services and this system is called as MPLS VPN. Some of them are presented below:
. Advantage for access cost…
. Advantage on security…
. Advantage on hardware costs…
. Advantage on connection quality and bandwidth…
. Advantage on connection speed…
VPDN SERVICE;
It is an access type which is preferred by companies requiring a lower bandwidth or companies working as "home office" and have employers in different locations in Turkey. Our customers receiving this service may access to head office or Internet over this structure by using POP protocols that belongs to Telnet Telekom across Turkey. At the same time, it is a commonly used Telnet Telekom service for backup purposes by a lot of big companies.
Virtual Internet Service Provider (VISP) Services
We provide the possibility to all our customers desiring to provide their own internet service providing without the need for any additional infrastructure investment. In this scope, we prepare the most suitable access service package (phone access, server application administration, e-mail services) according to our customers' e-trade strategies. By this means, our customers have the opportunity for creating new channels to reach their own customers, enabling the access to their companies for 7 days and 24 hours, increasing the vertical and horizontal business development opportunities in the group they create, accelerating sponsor activities and expanding trade options by creating their own network. Also, our customers desiring to use Internet for marketing tool can increase their business efficiency by decreasing the costs of "help desk" and “administration” with "Virtual ISS" solutions.