Turcom

Cost Analysis
Increasing competition in the telecommunication market causes operators to generate more aggressive tariffs. Thanks to the “Tariff Manager” embedded in the TRCtms, corporations may seek for ways to make same amount of phone calls in more economic ways. The savings rate that can be obtained by the analysis of the phone calls can easily go up to 50%, and in some instances it goes up to 70%. Companies that closely follow these tariffs, it is possible to obtain the above gains through Abakus 360.

Interview Discipline
It is an unwanted situation to see the communication opportunities provided by the companies to their employees being used for private purposes and in a way that brings in high costs. Very sensitive policies need to be generated in order to handle this problem we call the Interview Discipline. These generated policies must increase auto control without oppressing the employees, and limiting their opportunities to work.
However, the interview discipline functions within the TRCtms offer tools that, regardless of the policy, make it applicable. The fact that such an Interview Discipline comprises not only the communication over the company telephones, but the GSM phones provided to the employees as well, allows companies to apply policies that otherwise seemed impossible. Thus, the work performance is directly influenced.

Performance Analysis
Since while doing business telephone is always used, certain measurements concerning the work performance can be directly applied to the telephone. Administrators who examined how the departments and employees use telephones can recognize the situations that beg for a quick reaction more easily, and so they can reach the objective data to make a right decision. Additionally, analyses can be made regarding the work performances of the employees. Thus, measurements that previously thought to be applied only in call centers can be expanded to all the staff members who do business over the phone.

Improving Employee Productivity
TRCtms offers tools oriented toward improving phone-based personnel productivity. The employees can use text messaging as effectively as an e-mail, or a common and practical address book which can update itself, they can make notes regarding the telephone calls, and share them with their colleagues. Thus wasted time on the phone is gained back, mis-communications within the company is reduced.

Customer Analyses
It allows the analysis of the phone communication between the customers and other business partners. It determines which units and/or people in a certain period of time communicated in what frequency with a certain customer and customer group. This way the company has the opportunity to take measures regarding the issue.

Sharing Information
In demanding work environments, disruptions in the transmission of information between people within a process, may cause difficulties. These difficulties are generally circumvented by greater efforts from the employees before it even turn into a crisis, however sometimes they cause problems with costly compensations. Either way, reducing such difficulties will help increase the productivity greatly. The TRCtms applications include several components that facilitate the sharing of information within a team regarding contacting the customers.